Whistl for Business: Venue Mode & Responsible Gambling

Whistl for Business helps venues support responsible gambling. Venue Mode, self-exclusion integration, and customer protection tools—because responsible venues are sustainable venues.

Why Venues Need Whistl

Gambling venues face increasing pressure to support responsible gambling:

• Regulatory requirements are tightening
• Customer expectations are changing
• Problem gambling affects communities
• Early intervention prevents harm

Whistl for Business gives venues tools to support customers while meeting compliance.

Venue Mode Features

1. Venue Registration

Register your venue in the Whistl system:

• Club, pub, casino, TAB, or other venue
• GPS coordinates for detection
• Operating hours
• Responsible gambling contact

2. Customer Self-Exclusion Integration

Whistl users can self-exclude from your venue:

• User adds your venue to their exclusion list
• Whistl detects when they're nearby
• App alerts user and increases protection
• Venue receives anonymous alert (no identity)

3. Anonymous Intervention Alerts

When a Whistl user at-risk customer enters your venue:

• Venue staff receives anonymous alert
• "At-risk customer on premises"
• No customer identity revealed
• Staff can provide appropriate support

4. Responsible Gambling Resources

Venue Mode includes resources for staff and customers:

• Staff training materials
• Customer helpline information
• Self-exclusion forms
• Support service contacts

How Venue Mode Works

For Venues

1. Register venue at business.whistl.app
2. Verify venue details (ABN, address, contact)
3. Download Venue Mode app for staff
4. Train staff on responsible gambling protocols
5. Receive anonymous alerts when at-risk customers enter
6. Provide appropriate support

For Customers

1. Customer adds venue to their exclusion list in Whistl
2. When they approach venue, Whistl detects location
3. App sends intervention (reminder, cooling-off, partner alert)
4. Customer can choose to leave or proceed with increased protection
5. Venue receives anonymous alert if customer enters

Benefits for Venues

Regulatory Compliance

• Meets responsible gambling requirements
• Demonstrates proactive harm minimisation
• Reduces regulatory risk
• Supports license renewal

Customer Care

• Shows you care about customer wellbeing
• Builds trust with community
• Reduces problem gambling incidents
• Supports sustainable gambling

Staff Support

• Clear protocols for intervention
• Anonymous alerts reduce confrontation
• Training resources included
• Support from Whistl team

Community Relations

• Positive community perception
• Partnership with local support services
• Reduced gambling harm in community
• Corporate social responsibility

Privacy & Anonymity

Customer Privacy Protected

• Venues never see customer identities
• Only anonymous alerts ("at-risk customer on premises")
• No personal data shared with venues
• Customer controls their own exclusion

Data Security

• Location data processed on-device
• No location history stored
• Alert data encrypted
• Compliant with Australian Privacy Principles

Implementation Guide

Phase 1: Registration (Week 1)

• Register venue
• Verify details
• Set up staff accounts

Phase 2: Training (Week 2-3)

• Staff complete training modules
• Review intervention protocols
• Practice scenarios

Phase 3: Go Live (Week 4)

• Activate Venue Mode
• Monitor alerts
• Review and adjust

Phase 4: Ongoing (Monthly)

• Review alert patterns
• Refresh staff training
• Update protocols as needed

Success Stories

"Better Customer Care"

Who: Manager, Sydney RSL Club

Experience: "Venue Mode helps us identify at-risk customers before problems escalate. We can offer support early. Our customers appreciate that we care."

"Meeting Compliance"

Who: Owner, Melbourne Pub Chain

Experience: "Regulatory requirements are getting stricter. Whistl helps us meet requirements while actually helping customers. Win-win."

Pricing

Getting Started

1. Visit business.whistl.app
2. Register your venue
3. Complete verification
4. Download staff app
5. Train your team
6. Go live

Conclusion: Responsible Venues Are Sustainable Venues

Whistl for Business helps venues support responsible gambling while meeting compliance and building community trust.

Because sustainable gambling is gambling that doesn't harm.

Related: Privacy & Security | Support Center | Gambling Harm Resources